Client Care Representatives
Client Care Representatives are more than just receptionists! Though they do take your calls and book your appointments, they are also the ones that answer your questions when you call or come in. They help look out for the special, individualized needs of you and your pets. You can always count on the bright smiling faces of our Client Care team.
They are usually accompanied by our Official Greeter Maggie, who can usually be found in a pod-shaped cat bed on the front counter waiting for a friendly pat on the head or scratch under the chin.
Shanna has been building bonds with our clients and pets since August of 2010, and her compassionate nature makes her an easily recognizable staple at the front desk. She leads the CCRs as our Client Care Supervisor, and manages many of the hospital’s extracurricular classes and events. Shanna is dedicated to knowing how every part of our hospital operates and she is always looking for new ways to educate herself about the changes in veterinary medicine. She comes to us after working for twenty years in human medicine and has often told Dr. Quirk that he is not allowed to sell the hospital until she retires. Shanna shares her home with her French Bulldog Rhino and her human family. She absolutely loves holidays, working on home decor and crafts (especially if they relate TO holidays), and watching movies with her family.
Maren can’t remember a time when her life wasn’t all about animals. She began working for Rose City in January 2011 but has spent her whole life caring for a menagerie of creatures ranging from injured wildlife to dogs, cats, and horses. Growing up, she volunteered for the Multnomah County Animal Shelter, and she worked as a dog and cat groomer before coming on board with us. In addition to working with our clients, she specializes in media projects for the hospital (including the content of this website!) She has Bachelor’s degrees in Comparative Literature and Russian Studies from the University of Oregon, and spends a fair portion of her time reading or trying to pen the next great American novel. Her other free time is divided between playing in her rock band Spookies, watching bad movies with friends, and cuddling her furry children Saxafrax (an Australian Shepherd), TeeVee Cat (a blob-shaped cat), and Esteban (a monster/kitten).
When Brittainy came to work for us in August 2008, she was a teenager starting as one of our Kennel Assistants. Since then, she has run the gamut of our hospital positions, from working as a Client Care Representative to an Exam Room Assistant. Brittainy became a Certified Weight Coach in early 2012 and is currently Rose City Veterinary Hospital’s official Weight Coach, specializing in nutrition and weight management. She is currently taking classes at Mt. Hood Community College and hopes to head into a career as a veterinarian. Brittainy is fascinated by veterinary medicine and her enthusiasm and dedication to each of our clients and patients make her a familiar and friendly face to spot in whichever role she happens to be playing here. In her spare time, Brittainy dotes on her Labrador Retrievers, Maggie and Mason, and her cats, Maurice and Kittee.
Brandi joined our staff in 2012, and though she was hired as a Kennel Assistant, she quickly found her niche among our Client Care Representatives. She has made Portland her home her entire life, and has spent that time in the company of a variety of animals - from dogs and cats to rabbits and sugar gliders. Brandi recalls talking about becoming a veterinarian when she was a child, so it’s no surprise that her friendly, warm personality fits in well with our clients and patients here. She shares her home and love with two cats (Maxwell and Russell), fish, a hamster, and her husband and daughter. Outside of the hospital, Brandi enjoys spending time outdoors with her family (beach trips, boating, car races), and is happily involved in her daughter’s soccer team.
Lisa began working for Rose City Veterinary Hospital at the start of 2013, and has quickly made friends with our clients and patients, and is always happy to see new and familiar faces coming through the doors. Lisa has dreamed of working with animals since she was very young, and she feels right at home with us. Before joining our team, she mostly worked as a pre-school teacher and insurance producer for the past 10 years. She hopes to cross-train in other areas of our hospital, and return to school to acquire her certification as a veterinary technician. She grew up with a “zoo” of animals, which has continued in her adulthood. She currently resides in Tigard with two dogs: Cody, a black lab/border collie mix, and Georgia, a Jack Russell terrier; Callie, a cat; Sparky and Sebastian, rats; and Finley, the fish. Her husband and two boys also share the zoo, and their favorite thing to do in Portland is to visit the real Oregon Zoo.